At Ahnasa Destinations Ltd. (Kenya) and Ahnasa Holdings LLC (USA) (collectively “Ahnasa”), we are committed to protecting your privacy and ensuring the security of your personal information. We value the trust you place in us and want your experience—whether booking with us, contacting us, or visiting our website—to be secure, enjoyable, and transparent.

Information We Collect

We may collect personal information directly from you or through someone acting on your behalf when you:

• Make an enquiry
• Book a trip
• Complete a guest or payment form
• Communicate with us by phone, email, or online

This may include:

• Identity & contact details: Name, date of birth, gender, nationality, phone number, email, address
• Travel-specific information: Passport details, travel insurance, emergency contact, dietary or medical needs (only when necessary to facilitate your trip)
• Technical data: IP address, browser type, device information, and cookies when you use our website
• Marketing preferences and feedback

We do not store or collect your credit card information directly. Online payments are processed through secure, third-party payment platforms.

Why We Collect Your Information

We collect your personal information in order to:

• Provide and manage your travel arrangements
• Communicate with you about your trip
• Offer tailored recommendations and travel experiences
• Improve our services through feedback and analytics
• Send occasional updates, offers, and newsletters (with your consent)

We only collect personal data that is necessary for your journey or required by law.

Disclosure to Third Parties

We may share your personal information with trusted third parties only when necessary to deliver the services you’ve requested. These include:

• Safari camps, lodges, and hotels
• Local airlines and transport providers
• Visa or insurance service providers
• Marketing and IT service providers (under confidentiality agreements)

In some cases, this may involve sending information overseas—always with your privacy and security as a top priority.

Marketing Communications

We may occasionally send you marketing emails or messages about our offerings. You can unsubscribe at any time by clicking the link in our emails or contacting us at info@ahnasa.com.

We do not sell or rent your personal information to any third parties.

Cookies and Website Use

Our website uses cookies and analytics tools to understand visitor interactions and improve your browsing experience. You can disable cookies through your browser settings, though some site functionality may be affected.

6. Data Security

We take all reasonable precautions to protect your information, including:

• Secure servers and firewalls
• Access controls and encrypted communication
• Staff training in data protection and confidentiality

We store information digitally and, where necessary, in physical form. Third-party storage providers used by Ahnasa must meet strict data protection standards.

Third-Party Systems & Data Security

To manage and share guest itineraries, travel documents, and personal information securely, Ahnasa uses Safari Portal, a third-party itinerary platform trusted by leading travel providers. When you input or upload sensitive personal information (e.g., passport details, tickets, insurance documents), it is processed via Safari Portal.

Safari Portal implements robust data protection measures, including:

• Secure transmission via HTTPS and SSL encryption for data in transit.
• Server-side encryption (SSE-S3) for data at rest on AWS infrastructure.
• JWT authentication for secure user access and session control.
• Continuous security monitoring to detect and respond to unusual activity.
• Dependency auditing and code security practices to prevent vulnerabilities such as XSS attacks.

Safari Portal utilizes AWS Security Hub to conduct cloud-based security compliance checks and follows industry-standard protocols for safeguarding user data.

By using our services, you acknowledge and consent to the use of such secure third-party platforms for the safe handling of your travel-related personal information.

Your Rights

You have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, unless retention is required by law

To make such a request, contact us at info@ahnasa.com. We will respond within 30 days, or notify you if more time is needed.

Complaints or Concerns

If you have concerns about how your data is handled or wish to lodge a complaint, please contact us. We take all privacy matters seriously and will aim to resolve your concern promptly and fairly.

Policy Updates

We may update this policy occasionally to reflect changes in regulation or how we operate. The most recent version will always be available on our website. By continuing to interact with us, you accept the terms of the latest version of this policy.

Contact Us

If you have any questions, requests, or feedback about this policy or your personal data, please reach out to us at: info@ahnasa.com